They Can Be Taught!: RDU TSA Change Their Ways

By Dan Zimmerman

We recently related Matt H.’s tale of woe while flying the friendly skies via Raleigh Durham airport. Against all odds, his story has a happy ending:

Much to my surprise my complaint was actually addressed. A representative contacted me directly (a different one from the person originally claiming to be a manager) and took the details of my experience, telling me that the process I went through was not the correct procedure for RDU as it had been explained to her and that she would follow up with me. I received a second call the next day . . .

with the contact information for two on-site managers, one for the day and one for the evening shift, as well a confirmation that their procedure would be different for my next flight. The procedure they told me they’d be following going forward was to have someone from TSA come to the oversized baggage area for an inspection, at which time I could lock my case and be on my way.

Before my next trip, I called one of the managers in advance of arriving at the airport. They met me at the ticket counter and brought me over to the oversized baggage …read more

Source:: Truth About Guns